How ApplianceAce works

ApplianceAce is a referral marketplace that connects US homeowners with local licensed appliance repair technicians. Here is exactly how the process works, end to end.

Step 1: You call us

When your fridge, washer, dryer, oven, dishwasher, microwave, ice maker, or any other major appliance fails, you call (866) 830-6505. The line is answered by a real person 24 hours a day, 7 days a week, including every U.S. holiday — Thanksgiving, Christmas, New Year's, the rest. You describe the appliance, the symptom, and provide your ZIP. The intake takes 2-3 minutes.

Step 2: We route your call to a local pro

Based on your ZIP code, brand, and symptom description, the routing system identifies the closest available local technician with the right training and parts inventory for your job. We do not dispatch our own employees — every pro in the network is a local independent business, licensed in your state, insured, and pre-vetted on customer-feedback history. The pro contacts you within minutes to confirm the visit time.

Step 3: The local pro arrives and diagnoses

A diagnostic fee or service-call fee applies by market. The local technician will quote this before they arrive. Once on site, the pro performs the diagnostic, isolates the failure to a specific component or system, and gives you a written repair estimate that breaks out parts cost, labor cost, the diagnostic-fee credit (most pros credit the diagnostic toward the total repair), and the warranty terms on the repair.

Step 4: You decide

If the estimate is fair and the math makes sense, the local pro performs the repair right then and there. About 75-80% of jobs complete in a single visit because the network pros carry common parts on the truck. If a non-stock part is needed, the pro orders it and schedules a return visit, typically within 2-5 business days, with no second diagnostic fee on the return. If you decide the repair doesn't pencil out, you've still gotten a professional diagnosis you can use. No work happens without your written approval.

Step 5: You pay the pro directly

All payments go to the local technician — by card, check, or cash depending on their accepted methods. ApplianceAce never touches your repair payment. We earn our referral fee from the pro after the job is complete; that's the entire business model. Homeowners never pay us anything to use ApplianceAce.

What we charge you

Nothing. ApplianceAce is free for homeowners. The local technicians who join our network pay us a small per-call fee to receive referrals; they absorb that cost as part of their normal business operations. Your repair pricing is the same as if you called them directly — sometimes lower, because the network vetting filters out the gouging operators.

24/7 and holiday service

Refrigerators don't politely fail at 10 a.m. on a Tuesday. They die at 11 p.m. on Christmas Eve with a freezer full of food, or at 6 a.m. on Sunday with the in-laws arriving for dinner. That's why ApplianceAce keeps the routing line open every hour of every day, including all U.S. holidays. Standard daytime calls run at the flat diagnostic rate. After-hours overnight calls (10 p.m. to 6 a.m.) and major-holiday calls carry a modest emergency premium (a flat-fee above standard) because the local pro is leaving family time. The premium is quoted upfront before the visit is booked.

Why use a marketplace instead of searching Google

Because we screen out the bad actors before they get the call. Every technician we route to has been verified for licensing, insurance, and business reputation, and the ongoing call-back-rate monitoring removes pros whose work doesn't hold up. You skip the hours of Yelp/Google review research and get straight to a real local pro.